Returns & exchanges
All orders must be returned to our official Belgian address as mentioned on our website and the return form.
If you are not happy with your Les Chis purchase, simply return the goods to us in the original condition and packaging, with all tags, including a copy of the original delivery note and the filled in return form.
For all returns, the purchaser will be required to arrange and pay for the return of the goods to us by registered post. When returning items you are strongly recommended to obtain proof of posting. Proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered.
It is impossible to exchange an item. If you like a different size, color, … We kindly ask you to return the unsuitable item and place a new order on our website.
We are not able to accept the return of personalized or made-to-order items– unless the item is damaged or faulty.
All goods must be returned to us within 14 days of delivery, to receive a refund (less any postage and packaging).
Please note that refunds will be made using the same method as the original payment.
We will not accept products that are returned incomplete, damaged or soiled or without the original packaging, related accessories or instruction booklets, labels, protective covers and boxes.